Customer Testimonials

Hi Joan, we just wanted to say Thank You for superb customer service which made my son and myself feel like VIP's Your fast and accurate processing technique left my son with nothing to do but sign on the X. He enjoyed the "Fast: I enjoyed the "Accurate" information all around! We notified you around 4:30 PM on Friday before a holiday and by noon on Monday he was cruising out of the dealership, legally!

Thanks you once again and you can count on meeting more of our family.friends.

P.S. Now that we have seen your website, we will be in touch to talk about others services Bates Inc. offers.
Danny Contrardo, Commonwealth of Massachusetts

Are you in need of an Insurance agency? Joan Bates ad the Bates family have been my Insurance for more than fifty years. Joan and her professional staff have always cared to meet our needs and do their utmost to keep the rates within our means.

Joan Bates has gone "above and beyond her duties", not just for automobile insurance but also for our homeowners insurance. The Bates Insurance Agency truly exceeds all others in excellence.
Sincerely, Gail O'Brien

I have been a client of Bated Insurance for a long time. recently I had made a claim and Joan Bates has been a great help. when charged with a rent-a-car fee she was very punctual to make sure that i received a refund immediately. I am very thankful to her for always getting right back to me when I had called the office and also calling me to make sure that everything was coming along smoothly with my claim.
Paula Grasso, Revere, Ma

I am writing to you to let you know how absolutely impressed I am with the service I have received from Bates. Joan, in particular, consistently provides me with the kind of support that i only wish all companies would give. She always goes way beyond what is required. I know I'm not an easy client, but she never loses patience. from reminder calls, to answering quick questions, the advise is always solid, fast and accurate.
David Haverty, David Wilson Associates

Usually it takes days sometimes weeks for an agent to even take a call from us or their clients and respond as quickly and efficiently as you have, and for that I say THANK YOU. It is a pleasure to do business with you

Bill Sherrill, AAA of Ma.

Here is the contact info of my favorite insurance agent! If people need a referral she is great. She fits well with our style (great customer service, friendly, good products, reasonable prices)

Nicky Shargel, Shargel Law Office Somerville Ma.

Thank you so much for your effort and providing great service, we definately made the right choice to have you as our Agent

Rosa Forsythe, Citizens Bank

As an insurance professional and attorney, I would not have anyone else handle this important aspect of my life. She not only handled my insurance but manages my 401K as well. She is one of the smartest people I know.

Kimberly Cochran

Andrea is a true professional when it comes to caring for her clients and insureds. She has their needs and concerns as first priorities on her list.

Kim Zenisky

I have had the opportunity of working with Jan as a colleague with the Merrimack Valley Chamber of Commerce, and also as a customer for my business insurance coverage. Jan is always very professional, responsive, and has great at attention to detail. Jan is always pleasant and willing to help.

David Volz, Principal/HR Consultant, Collaborative HR Solutions, LLC

Jan helped me deal with insurancing a very difficult foreclosure. She was extremely patient. I have no reservations that she will continue to provide me with excellent service in the future.

Lynn Savoia

Jan Alicardi works very hard to build a trusting relationship[ with her clients. Jan listens to her clients, trying to really understand their needs and offers solutions that are specific to their needs.Jan does not try to SELL you but rather partner with you to insure you get the benfits you want and deserve

Dennis McCarthy , Development Officer, Lazarus House Ministries

My Husband and I used Jan to insure an unusual business/hobby (Live Action Role Playing) and we needed the policy in a rush. Jan found us the policy we needed and was able to deliver quickly. Her prompt and diligent series saved my husband’s first game. I highly recommend her services.

Audrey Heidt

Janet is highly professional, works in a timely manner, mirrors a friendly communication stance and responds in details to all inquiries. I would recommend her to everyone.

Genci Mezini

Jan is a pleasure to work with and I look forward to working with her more in the future.

Jen Demrest, Underwriter, Aii Insurance Brokerage of MA

Jan is a highly motivated person who works very hard for her clients so that she may give them the best service possible. She is detail-oriented which is a quality many people in this industry fall short of. Jan works for a wonderful agency staffed with people like her. I have recommended this agency to other individuals because of my relationship with Jan and if I ever needed insurance I would go to her myself.

Jennifer Guire, Insurance Broker, S.H. Smith & Co.

Jan has saved me a lot of money with my home owners and auto insurance policies. She is readily available anytime I have a question.

Kevin Farrell

I had the pleasure of working with Jan on several Merrimack Valley Chamber events. She's is an incredible networking resource bringing people together to solve a variety of business problems. I've come to value and trust her advice. I highly recommend Jan.

Brian Sullivan, President, Net Technologies

Good Value, On Time, High Integrity

Sam Manoranjan

Jan Alicardi has been most helpful with my insurance needs. Jan is highly experienced in the different types of insurance plans and rates. It is always a pleasure working with Jan!

Linda Markiewicz

Jan is great to work with, knows her insurance stuff, and takes very good care of her clients.

Ed Kelley

Jan has been a trusted resource for me from the first day I stepped into the professional world. She works very hard to be successful and to make those around as successful. She is a great networker and friend. I would refer people I know to her without question!

Josh Howlett, Business Development Director, TeamLogic IT